Customer Success Manager
Remote Flexible - US
Customer Success Manager
Full Time • Remote Flexible - US
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Vision insurance
Throtle Customer Success Manager Position (Hybrid position required to be in office Tuesday, Wednesday and Thursday)
Do you have the energy and motivation to hustle, solve problems, manage expectations, and delight clients? Do you take pride in your attention to detail and ability to build relationships with customers? Are you ready to join a team that encourages you to think outside the box and inspires you as an individual as well as a leader within new and emerging data technology? Throtle works on the belief that its best employees should be given opportunities to grow and thrive in an energetic and technology-driven culture. We hire and develop great people, which means that each and every one of our employees is not only talented, but they also genuinely care about the success of our customers and stand behind our company.
Please consider joining our team here at Throtle as a Customer Success Manager as we offer an exciting opportunity to help drive the growth and shape the future of a high-growth technology company with identity resolution and data onboarding solutions.
Please consider joining our team here at Throtle as a Customer Success Manager as we offer an exciting opportunity to help drive the growth and shape the future of a high-growth technology company with identity resolution and data onboarding solutions.
What You’ll Do:
- Serve as the lead point of contact for a portfolio of clients, building and maintaining healthy, long-lasting customer relationships – and clients who become key advocates for Throtle.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives, closely managing customer expectations and delivering regular business reviews, ultimately enabling the client team’s successful adoption of Throtle solutions.
- Marshall resources across the company as needed to support customer needs and solve for customer challenges.
- Maintain a cadence of communications with customers (e.g., delivering regular business reviews).
- Collaborate closely with Sales – serving as a subject matter expert on new deals, identifying opportunities for current account expansion, closing renewals, etc.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Represent the voice of the customer to inform our sales process, marketing materials, and product roadmap
- Work with internal teams to oversee and monitor ongoing campaign performance, collect campaign metrics, and produce case studies for external marketing.
What We’re Looking For:
· 3+ years in a Customer Success, Relationship Management, Account Management, or similar role collaborating with sales and managing client expectations
· A solid understanding of online advertising and the AdTech/MarTech landscape
· Exceptional communication skills, highly organized, collaborative, and detail-oriented; excellent listening skills
· Experience building and maintaining client relationships, while working to mitigate churn and drive engagement, expansion, and renewals
· Expertise in project management; able to confidently manage multiple projects at a time while paying strict attention to detail
· Empathetic, positive attitude with a desire to help our customers reach their goals and potential
· Results-driven mentality, with a bias for speed and action
· Ability to glean key insights from data
· Microsoft Office suite skills (Excel, Word, PPT, etc.)
· Comfort in a growing company environment; we move quickly and wear many hats in a dynamic environment
About Throtle:
About Throtle:
Throtle is a leading identity company trusted by the world’s top brands and agencies located in Red Bank, NJ. At Throtle, we empower brands at scale with true individual-based marketing using a data-centric identity and onboarding approach.
Throtle is a company that truly values its employees and their work-life balance. We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being:
- Competitive compensation.
- Medical, Dental, and Vision
- Life insurance.
- Long-Term Disability.
- A generous PTO program.
- A 401k plan supported by a company match. Half Day Summer Fridays (close at 1 p.m. Memorial Day to Labor Day).
- Early Fridays (office closes at 3 p.m.).
- Hybrid Schedule (Mondays and Fridays WFH)
- The office is closed between Christmas and New Year.
- Company-sponsored lunch at least 1x a month.
And much MORE!
Throtle is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Flexible work from home options available.
Compensation: $75,000.00 - $80,000.00 per year
WE HIRE AND DEVELOP GREAT PEOPLE
At Throtle, we focus on deterministic matching and identity resolution, empowering brands with true individual-based marketing. Our data centric onboarding approach guarantees the highest level of accuracy, scale, and responsiveness for our clients.
Throtle works on the belief that their best employees should be given opportunities to grow and thrive in an energetic and technology driven culture. We empower employees to always think ahead and to keep attaining new levels of success for themselves and our clients. We hire and develop great people, which means that each and every one of our employees is not only talented, they genuinely care about the success of our customers and stand behind our company.
(if you already have a resume on Indeed)